Allgemeines Wissen als Voraussetzung für Gesamtprozess:
• Prozess Übersicht (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138952&requestedforid=4276352&search_id=20033337&position=0)
• Begriffe, Definitionen, Übersetzung SAP/FSM (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138880&requestedforid=4276352&search_id=19953128&position=0)
• Übersicht Transaktionscodes (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138876&requestedforid=4276352&search_id=19952530&position=0)
• SAP Instandhaltungs-Objektstruktur (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139266&requestedforid=4276352&search_id=20033407&position=0)
• SAP Stammdaten/Umsysteme (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=171251&requestedforid=4276352&search_id=26210067&position=0)
Prozess-Ausprägungen:
Geplanter Einsatz
Ungeplanter Einsatz (periodische Arbeiten)
Künftiger Prozess (aktuell noch nicht live): Ungeplanter Einsatz / Störung
Geplanter Einsatz:
Prozessschritt
Links zu Anleitungen
• Finanzielle Angaben bei Auftrag (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138956&requestedforid=4276352&search_id=20033433&position=0)
• IH-Auftrag zu Technischem Objekt anlegen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138959&requestedforid=4276352&search_id=20033484&position=0)
• IH-Auftrag ohne Bezugsobjekt anlegen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=166439&requestedforid=4276352&search_id=24595865&position=0)
• Erstellen eines Investitionsauftrages/Hausanschlussauftrags (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139340&requestedforid=4276352&search_id=20034291&position=0)
• Dauer des Balkens für FSM Plantafel einstellen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139352&requestedforid=4276352&search_id=20036122&position=0)
• Transport-/Fahrauftrag erstellen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=142056&requestedforid=4276352&search_id=20668738&position=0)
• Pflege automatisch wiederkehrender Rundgänge & Inspektionen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139420&requestedforid=4276352&search_id=20040061&position=0)
• Lagermaterial administrieren (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=532264&search_id=37119715&position=0)
• Mehrere Objekte einem Auftrag hinzufügen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=562148&search_id=38561834&position=0)
• Login& Plantafeleinstellungen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139643&requestedforid=4276352&search_id=21978929&position=1)
• Geplante Einsätze disponieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139646&requestedforid=4276352&search_id=21978976&position=0)
• Sortierung für die mobile Plantafel (FieldPlan) anpassen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=415854&requestedforid=4276352&search_id=29711831&position=0)
• Dispositionsgruppe in FSM Plantafel erstellen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=419771&requestedforid=4276352&search_id=30261197&position=0)
• Login & Passwort Ändern (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=135997&requestedforid=4276352&search_id=20033503&position=0)
• App zur Startseite hinzufügen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=135998&requestedforid=4276352&search_id=20033522&position=0)
• Übersicht aller relevanten Apps (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=143163&requestedforid=4276352&search_id=20942331&position=0)
• Synchronisieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136002&requestedforid=4276352&search_id=20033538&position=0)
• Favoriten (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138584&requestedforid=4276352&search_id=19907930&position=0)
• Schnelles Navigieren mittels Schütteln (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139407&requestedforid=4276352&search_id=20039141&position=0)
• Aktivitäten erhalten und einsehen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136007&requestedforid=4276352&search_id=19966228&position=0)
• Aktivität Informationen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=141338&requestedforid=4276352&search_id=20526880&position=7)
• Tages-/Wochenplan einsehen (FSM FieldPlan) (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=415853&requestedforid=4276352&search_id=29711476&position=0)
• Zu Koordinate/Adresse navigieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137646&requestedforid=4276352&search_id=19839683&position=0)
• Aufwände buchen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136773&requestedforid=4276352&search_id=19665559&position=0)
• Aufwände einsehen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136784&requestedforid=4276352&search_id=19669324&position=0)
• Spesenerfassung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136791&requestedforid=4276352&search_id=19670497&position=3)
• Spesen einsehen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136821&requestedforid=4276352&search_id=19679062&position=0)
• Rundgang Checkliste (Smartform) abarbeiten (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136824&requestedforid=4276352&search_id=19680179&position=0)
• Ein Formular (Smartform) abarbeiten (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=528114&search_id=36956301&position=0)
• Smartform (Checklisten, Protokolle) als Favorit speichern (https://wwz-ict.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=437166&requestedforid=4276352&search_id=31323638&position=0)
• Anhang/Foto hochladen oder aufnehmen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136825&requestedforid=4276352&search_id=19680548&position=0)
• Arbeitsrapport erfassen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137442&requestedforid=4276352&search_id=19818278&position=1)
• Aktivität übergeben (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136830&requestedforid=4276352&search_id=19681841&position=0)
• Berichtsvorschau (pdf) generieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136734&requestedforid=4276352&search_id=19652671&position=3)
• Aktivität abschliessen & Rapport generieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137434&requestedforid=4276352&search_id=19817082&position=1)
• Wochenend-/Nacht-/Mittagseinsatz Genehmigung beantragen (Bridge) (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=142181&requestedforid=4276352&search_id=20695777&position=0)
• Material administrieren (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=528086&search_id=36948433&position=0)
• Netzobjekte (Equipments) administrieren (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=529377&search_id=37071596&position=0)
• Einsicht FSM Plantafel (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139324&requestedforid=4276352&search_id=20033579&position=1)
• Einsicht Dokumente in Auftrag (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=157359&requestedforid=4276352&search_id=23500594&position=0)
• Einsicht Status Auftrag (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=157372&requestedforid=4276352&search_id=23505538&position=0)
• Tages-/Wochenplan via Mobile einsehen (FSM FieldPlan) (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=415853&requestedforid=4276352&search_id=29711476&position=0)
• Aus FSM reserviertes Material überprüfen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=532261&search_id=37119373&position=0)
• Via FSM erfasste Stammdaten/Merkmale im Netzobjekt einsehen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=532286&search_id=37124587&position=0)
• Nutzung der FSM Formulare überwachen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=587365&search_id=39376735&position=0)
• Einen Rapport der freigegebenen Aufträge/Aktivitäten erstellen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=587413&search_id=39393998&position=0)
• Kontrolle & Genehmigungen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139647&requestedforid=4276352&search_id=21978882&position=0)
• Einsicht Dokumente in Aktivität/Serviceabruf (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=157367&requestedforid=4276352&search_id=23501318&position=0)
• Änderungsanträge überprüfen und Korrektur vornehmen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137423&requestedforid=4276352&search_id=20033605&position=0)
• Aktivitäten technisch Abschliessen
• Finanzielle Auswertungen der Instandhaltung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139611&requestedforid=4276352&search_id=20075612&position=0)
• Technische Auswertungen der Instandhaltung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139606&requestedforid=4276352&search_id=20075367&position=0)
• Einsicht Dokumente in Auftrag (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=157359&requestedforid=4276352&search_id=23500594&position=0)
- Ungeplanter Einsatz (periodische Arbeiten):
Prozessschritt
Links zu Anleitungen
• Finanzielle Angaben bei Auftrag (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138956&requestedforid=4276352&search_id=20033433&position=0)
• Dauerauftrag anlegen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139622&requestedforid=4276352&search_id=20079111&position=1)
• Login & Plantafeleinstellungen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139643&requestedforid=4276352&search_id=21957221&position=0)
• Ungeplante Einsätze disponieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=151827&requestedforid=4276352&search_id=21979279&position=0)
• Login & Passwort Ändern (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=135997&requestedforid=4276352&search_id=20033710&position=0)
• App zur Startseite hinzufügen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=135998&requestedforid=4276352&search_id=20033522&position=0)
• Übersicht aller relevanten Apps (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=143163&requestedforid=4276352&search_id=20942331&position=0)
• Synchronisieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136002&requestedforid=4276352&search_id=20033723&position=0)
• Favoriten (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138584&requestedforid=4276352&search_id=19907930&position=0)
• Schnelles Navigieren mittels Schütteln (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139407&requestedforid=4276352&search_id=20039141&position=0)
• Dauerauftrag finden (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137362&requestedforid=4276352&search_id=19803952&position=0)
• Aktivität eines Kollegen finden (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=143195&requestedforid=4276352&search_id=20947521&position=0)
• Aufwände buchen (Variante Dauerauftrag) (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136773&requestedforid=4276352&search_id=19665559&position=0)
• Aufwände einsehen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136784&requestedforid=4276352&search_id=19669324&position=0)
• Spesenerfassung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136791&requestedforid=4276352&search_id=19670497&position=3)
• Spesen einsehen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136821&requestedforid=4276352&search_id=19679062&position=0)
• Ein Formular (Smartform) anlegen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=528099&search_id=36952498&position=0)
• Anhang/Foto hochladen oder aufnehmen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136825&requestedforid=4276352&search_id=19680548&position=0)
• Arbeitsrapport erfassen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137442&requestedforid=4276352&search_id=19818278&position=1)
• Smartform (Checklisten, Protokolle) als Favorit speichern (https://wwz-ict.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=437166&requestedforid=4276352&search_id=31323638&position=0)
• Wochenend-/Nacht-/Mittagseinsatz Genehmigung beantragen (Bridge) (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=142181&requestedforid=4276352&search_id=20695777&position=0)
• Netzobjekte (Equipments) administrieren (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=529377&search_id=37071596&position=0)
• Kontrolle & Genehmigungen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139647&requestedforid=4276352&search_id=21978882&position=0)
• Einsicht Dokumente in Aktivität/Serviceabruf (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=157367&requestedforid=4276352&search_id=23501318&position=0)
• Änderungsanträge überprüfen und Korrektur vornehmen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137423&requestedforid=4276352&search_id=20033783&position=0)
• Finanzielle Auswertungen der Instandhaltung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139611&requestedforid=4276352&search_id=20075612&position=0)
• Technische Auswertungen der Instandhaltung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139606&requestedforid=4276352&search_id=20075367&position=0)
• Einsicht Dokumente in Auftrag (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=157359&requestedforid=4276352&search_id=23500594&position=0)
• Via FSM erfasste Stammdaten/Merkmale im Netzobjekt einsehen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=532286&search_id=37124587&position=0)
- Künftiger Prozess (aktuell noch nicht live): Ungeplanter Einsatz / Störung:
Prozessschritt
Links zu Anleitungen
• Login & Passwort Ändern (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=135997&requestedforid=4276352&search_id=20033503&position=0)
• App zur Startseite hinzufügen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=135998&requestedforid=4276352&search_id=20033522&position=0)
• Synchronisieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136002&requestedforid=4276352&search_id=20033538&position=0)
• Favoriten (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=138584&requestedforid=4276352&search_id=19907930&position=0)
• Schnelles Navigieren mittels Schütteln (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139407&requestedforid=4276352&search_id=20039141&position=0)
• Eröffnen eines Störungs-Serviceabrufs
• Aufwände/Spesen Buchen und technische Daten zurückmelden
• Material ausbuchen
• Administration der Arbeiten
• Aktivitäten erhalten und einsehen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136007&requestedforid=4276352&search_id=19966228&position=0)
• Aufwände buchen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136773&requestedforid=4276352&search_id=19665559&position=0)
• Aufwände einsehen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136784&requestedforid=4276352&search_id=19669324&position=0)
• Spesenerfassung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136791&requestedforid=4276352&search_id=19670497&position=3)
• Spesen einsehen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136821&requestedforid=4276352&search_id=19679062&position=0)
• Ein Formular (Smartform) anlegen (https://wwz.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=528099&search_id=36952498&position=0)
• Anhang/Foto hochladen oder aufnehmen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136825&requestedforid=4276352&search_id=19680548&position=0)
• Arbeitsrapport erfassen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137442&requestedforid=4276352&search_id=19818278&position=1)
• Aktivität übergeben (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136830&requestedforid=4276352&search_id=19681841&position=0)
• Berichtsvorschau (pdf) generieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=136734&requestedforid=4276352&search_id=19652671&position=3)
• Aktivität abschliessen & Rapport generieren (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137434&requestedforid=4276352&search_id=19817082&position=1)
• Smartform (Checklisten, Protokolle) als Favorit speichern (https://wwz-ict.xurrent.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=437166&requestedforid=4276352&search_id=31323638&position=0)
• Wochenend-/Nacht-/Mittagseinsatz Genehmigung beantragen (Bridge) (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=142181&requestedforid=4276352&search_id=20695777&position=0)
• Login & Plantafeleinstellungen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139643&requestedforid=4276352&search_id=21957221&position=0)
• Kontrolle & Genehmigungen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139647&requestedforid=4276352&search_id=21978882&position=0)
• Einsicht Dokumente in Aktivität/Serviceabruf (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=157367&requestedforid=4276352&search_id=23501318&position=0)
• Änderungsanträge überprüfen und Korrektur vornehmen (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=137423&requestedforid=4276352&search_id=20033783&position=0)
• Störungsauftrag (Serviceabruf) technisch Abschliessen
• Störungsauftrag einsehen
• Störungsauftrag in IH-Objektstruktur zuweisen
• Finanzielle Auswertungen der Instandhaltung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139611&requestedforid=4276352&search_id=20075612&position=0)
• Technische Auswertungen der Instandhaltung (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=139606&requestedforid=4276352&search_id=20075367&position=0)
• Einsicht Dokumente in Auftrag (https://wwz.4me.com/self-service/requests/new/showknowledgearticle?from=search&knowledgearticleid=157359&requestedforid=4276352&search_id=23500594&position=0)